Cancellation & Refund Policy

In order to offer you the best prices possible, BBW Books Singapore Pte. Ltd (“BBW”) has denoted all goods offered as final sales. As such, products sold are not eligible for return or exchange.

Cancellation Policy 

We always use our best endeavours to ensure that you receive your products as soon as possible. Should you wish to cancel the order, it shall be done in the following manner:

  1. Cancellation requests shall be made promptly. We will not accept a cancellation request once a tracking number has been issued.
  1. You are only allowed to cancel the entire order, not single product and cannot change quantity.
  1. We shall have the sole discretion to allow such requests and the decision shall be final.
  1. Within fourteen (14) business days upon receipt of notification from us that your cancellation request is approved by us, we will credit the monies paid by you for the order (in the form of store credit) into your account maintained with us.
  1. The request shall be emailed to supportsg@bigbadwolfbooks.com together with the following:
    (a) Order Number;
    (b) Invoice and receipt; and
    (c) Reason for request.

 

Refund Policy

We shall use our best endeavours and efforts to ensure that you receive your products as per your order in original and unused condition. Upon receipt of the products from us, you shall check and inspect the products. In the event the products received are not what you ordered, are defective or the delivery is of an incorrect quantity, you may send request for refund to us in writing in the following manner:

  1. The request shall be emailed to supportsg@bigbadwolfbooks.com together with the following:
    (a) Order Number;
    (b) Invoice and receipt;
    (c) Clear pictures of the products received; and

(d) Clear picture of the courier packaging. 

  1. The request shall be submitted within three (3) business days upon receipt of the products. Any request beyond the said three (3) business days timeline will not be entertained and we shall have no liability to you.
  1. Once the request for refund is approved, we will provide you with a guide for product return. You shall return the products to us within seven (7) business days upon receipt of such guidance. All products returned to us shall be in its original and unused condition.
  1. Upon receipt of the satisfactory returned products, we will then credit the monies paid by you for the products (in the form of store credit) into your account maintained with us.
  1. We shall have the sole discretion to allow such requests and the decision shall be final.